Quick answers before you choose your Guild Wars items. For help with a particular order, contact our 24/7 live chat with your order number.
Choosing your items
Does the selected number mean items or packages?
The product option selects the contents of one package. The separate Quantity field selects how many packages you buy. For example, 250 Zaishen Keys with Quantity 1 means one package containing 250 keys; Quantity 2 means 500 keys in total. Check the selected option and cart before checkout.
Are GW1 and GW2 items interchangeable?
No. Guild Wars 1 and Guild Wars 2 are separate games. Choose the correct game and product before ordering. Start with the GW1 shop or GW2 shop.
Can I use Post-Searing items in Pre-Searing?
Post-Searing items cannot be brought back into Pre-Searing. Choose a product explicitly labelled Pre-Searing and provide the name of the character receiving it. Ask live chat if you are unsure which version to choose.
Payment and delivery
How do I pay for my order?
We arrange manual payment through live chat. After choosing your items, contact us to confirm availability and receive payment instructions. Placing an order alone does not confirm that payment has been received.
What information should I provide?
Provide your order number and the receiving Character Name in the order instructions or live chat. Confirm the game and, for GW1, whether delivery is Pre-Searing or Post-Searing.
How long does delivery take?
Our usual estimate is 5–15 minutes for GW1 and 15–30 minutes for GW2 after payment confirmation and delivery arrangements. Availability and individual products can affect timing. Confirm your order’s estimate with live chat and see our delivery details.
Help with an order
My order is pending or I have not received an email. What should I do?
Check the email address entered at checkout and your spam folder. Contact live chat with the order number so we can check payment and delivery status. A pending order is not confirmation of a completed payment.
Where can I ask about a cancellation or refund?
Contact live chat with your order number and explain the issue. Eligibility depends on the order and delivery status; read our refund policy and terms and conditions. This FAQ does not replace those policies.
